Customer Service Executive- Dutch

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking Customer Service Center (Spain) SL, one of the support companies in Spain, is looking for Dutch speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Barcelona.

Our next starting date is September 2014

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (39 h/week) position in scheduled shifts.

Main Responsibilities:

Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;

Delivering high level of customer service;

Actively participate in various projects within the department;

Promote the Booking.com culture within your colleagues.

Our ideal candidate:- Has excellent communication and problem solving skills;- Takes responsibility and ownership;- Is passionate about helping customers;- Fluent in both written and spoken English and Dutch - Available full-time (39 and 40h/week) and flexible in work schedule;- In possession of a valid work-permit for Spain.

What Booking.com will offer you:

A gross salary of EUR 1500€,- based on 39 hours;

Full-time (4 weeks) paid training;

Work schedule 4-6 weeks in advance;

International working environment;

Convenient office location in the center of Barcelona;

24 holidays per year on full time bases;

Quarterly Bonus Plan 12% of your salary, based on set targets;

Free lunch or dinner

If you are interested in this role, please apply via our website www.workingatbooking.com

Magdalena

cosp

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