SUPPORT REPRESENTATIVE – NL/DE MARKET

Are you interested in IT and customer service?

Active 24 is a leading European provider of web- and email hosting services. Active 24 has over 120,000 customers in 12 European markets and has offices located in Norway, Sweden, Poland, Spain, Serbia, and the Czech Republic. Active 24 is now a part of Visma.

Principal reasponsibilities:

Your main task will be to ensure that our Dutch / German customers receive optimal service by guiding and resolving issues for users of our hosting services. You must be motivated to help people, and the ability to explain technical advanced problems in a straightforward manner, regardless of the user's level of IT knowledge.

Tasks will include answering inquiries by phone and e-mail, and perform related administrative tasks. Other key tasks will be to assist in the further development of our products by providing feedback to the product department, quality assurance of products and services, preparing articles, FAQ's, etc.

Candidate profile:

The qualified candidate is courteous and professional, has a strong customer service and support orientation, a passion for the internet and for helping businesses succeed online. Furthermore the candidate is a team player, is results-driven and has the ability to explain complex technical problems in layman’s terms.

Requirements for the position:

 Proficiency, both verbally and in writing, in Dutch, English and German.

 Proficient computer skills, including internet navigation skills and experience from operating within a Windows environment

 Knowledge of some of the operating systems on the market

 Ability to communicate in a clear and effective manner, both verbally and in writing

 Basic customer service skills and abilities, including the use of soft skills, expressing empathy, expressing a willingness to help, taking ownership and first-call resolution

 Call-center experience preferred

It is also expected that you will occasionally assist with other Client tasks, such as responding to inquiries regarding product changes, billing questions, layoffs or other changes in the customer relationship.

The advertised position is based in our office in Sitges, Spain

We can offer:

- Training in products and internal tools

- Close follow-up by an experienced colleague throughout the trial period

- An International work environment in which competency and team spirit is valued

- Be a part of a leading and ambitious player in the hosting industry

To find out more about Active 24 and Visma, please visit us at www.active24.com

www.active24.nl www.active24.es www.visma.com

Please send applications to juan.c.molina@active24.com. If you have any questions regarding the position, please Juan C. Molina at juan.c.molina@active24.com