Job Offer: for the Apple Care Project

Hello,

At this moment the company where im working for, Sellbytel, is looking for Dutch employees, with also a high level of English.

It is for a new project of Apple that will start soon.

If you are interested you can send your cv to my email.

Main tasks

• Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer

• Maintain knowledge and expertise associated with applications specific to Users.

• Progress / close service requests to a satisfactory conclusion on call management system.

• Proactively update customers with status and resolution progress.

• Monitor / progress all open queries in queue.

• Escalate potential service issues to appropriate level

• Ensure contractual SLA is maintained.

• Respond to any reasonable task posed by the assigned manager

• Achieve an excellent customer satisfaction level

We offer:

- Good economic conditions.

- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.

- Good career prospects in a reputable company which rewards serious and hard workers.

- Full time positions.

Hallo,

Op dit moment zijn er vacatures vrij bij het bedrijf waar ik voor werk, Sellbytel. Binnenkort zal er een nieuw project starten voor Apple.

Ze zoeken Nederlanders, die ook goed Engels spreken/schrijven.

Als je geïnteresseerd bent kan je je CV naar mijn email sturen.

Voor een beschrijving van de werkzaamheden, zie hierboven.

Met vriendelijke groet,

Melissa

M.

Mabel

Michael