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Aagje Peleman
The Retail Operations Specialist works in a pan- European, multicultural and multilingual channel business environment. You will be responsible for the daily operational support to a set of Channel Partners. Transaction processing activities are outsourced to a Transaction Processing Center, so that the ROS can support new HP sales initiatives, and manage growth (new customers, new product lines).
Main responsibilities include:
- Partner Operational Support
- Transaction Processing Center Support
- Backlog Order Management
- Financial & Physical Claims
- Escalations
- Controlling & Quality
- Contribute in process improvement activities
- Special Processes & Activities
Qualifications
- Bachelor degree or equivalent education, ideally with business orientation.
- Fluent in Dutch and English (Spanish is desired but not a must).
- Relevant experience in a Business Admin job, minimum 1 year
- Experience in customer service
- Experience in dealing with external customers by telephone
- High IT proficiency and experience as a user of MS Office applications.
Your Skills
- Customer service and quality mentality
- Excellent communication skills
- Ability to handle conflict situations, problem solving abilities
- Ability to prioritize workload based on business and team needs
- Team player, networking capabilities; excellent team work ability and a positive attitude.
- Good organization skills, structured approach
- Ability to manage high workload while keeping a high level of quality and meeting deadlines.
Curriculums can be send at: aagje.peleman@hp.com
